Repost from 2008 Company Memo

August 16, 2009 12:45 by adam

Everything we are tasked with is an opportunity to differentiate ourselves. A great packing job impresses a customer immensely. A positive, helpful, and responsive attitude shocks a customer who is used to bureaucracy and long wait-times. A package shipped 15 minutes after its ordered floors a customer who is used to multi-day response times. Vendors are excited and willing to do business or make exceptions, when they’re paid promptly, or even early. Vendors who are treated with the utmost respect and within a timely manner, thus turning the vendor-customer relationship on it’s head, don’t forget that and are more willing to extend terms or make other concessions. Excited customers, pleased vendors, and impressed co-workers are a real world currency. That currency is the capital needed to grow a business to new heights. And more than growth and material prosperity, its what generates a genuine love of service, a passion for whatever it is that you’re working on, and a love of life. That currency breeds a positivity that is heartfelt thus deepening an internal sense of urgency and purpose. Its a great cycle to be in and all one has to do is kick start it…